Refund Policy

Return & Refund Policy – Aaro

At Aaro, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to assist you. Please read our return policy below for detailed instructions.

1. Return Eligibility

You can request a return within 7 days of receiving your order.

To be eligible:

• The item must be unused and in original condition
• All tags and packaging must be intact

⚠️ Important (Hygiene Policy):
Panties, lingerie, and intimate apparel are non-returnable and non-refundable due to hygiene reasons.

2. How to Initiate a Return

Follow these simple steps:

Step 1: Contact Us
Email us at support@aaro.com with:

• Your order number
• Item(s) you want to return

Step 2: Return Authorization
Our team will review your request and provide:

• A Return Authorization (RA) number
• Return instructions

Step 3: Pack the Item

• Pack items securely
• Include order details + reason for return
• Clearly mention the RA number on the package

3. Return Shipping

• Customer pays return shipping, unless:
  • Item is defective
  • Wrong item delivered
• We recommend using:
  • Trackable courier service
  • Shipping insurance (optional)

Return address will be shared after approval.

4. Refund Process

Once we receive and inspect your return:

• ✅ Refund will be issued to your original payment method
• ⏳ Processing time: Up to 10 business days

5. Damaged or Defective Items

If you receive a damaged or incorrect product:

• Contact us within 7 days of delivery
• We will offer:
  • Replacement OR
  • Full refund (no extra cost)

6. Final Sale Items

The following items are final sale and cannot be returned:

• Panties
• Lingerie
• Intimate wear

7. Need Help?

For any questions or support, contact us at:
📧 support@aaro.com

We’re committed to making your shopping experience smooth and worry-free.
Thank you for choosing Aaro 💖